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Job Description
The designated role supports the digital team with the following activities: Supports in UAT activities during monthly digital releases, plans for campaigns to support in customer communication for digital initiatives, handles the customer queries related to call center in resolving customer complaints, and provides ideas to enhance customer experience on CB Digital banking.
Skills Required
- Good communication skillset (Verbal & writing)
- V.Good skillset in using Microsoft tools (Excel / Word / PowerPoint)
Qualifications Required
- Bachelor's degree preferred
- Minimum 3 years relevant experience in Digital Banking
Tags
Banking & Financial Services
Commercial Bank
campaign_management
digital_training
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